If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
This right is supported by the EU’s cooling‑off period requirements and our store’s withdrawal button, which provides a simple two‑step confirmation and an automatic confirmation email as required by EU Directive 2023/2673 .
There are no returns on international and wholesale orders.It is always our goal to ensure that all customers are 100% satisfied, and we will continue to work hard to earn your business.
You may exercise your right of withdrawal by:
Once you submit your withdrawal request, you will receive a confirmation email documenting your request, as required by EU law.
To complete the withdrawal, you must return the goods to us within 14 days of notifying us.
You are responsible for the return shipping costs unless otherwise stated.
Refunds are issued once:
Whichever occurs first.
The right of withdrawal does not apply to:
This may include certain coffee products depending on packaging and shelf‑life characteristics. We will clearly identify any non‑returnable items on the product page.
We accept returns from customers worldwide under the following conditions:
Products may be returned if:
To initiate a return:
Refunds are issued to the original payment method once the returned goods are received and inspected.
Shipping fees are non‑refundable unless the return is due to our error.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
We will replace the item or issue a refund at no cost to you.
Refunds are typically processed within 5–10 business days after we receive your return or proof of shipment.
For any questions regarding returns or withdrawals, please contact our support team at:
support@firedeptcoffee.com
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