Return Policy

Return policy for all products excluding Fire Dept. Pricing, wholesale orders, and international orders.

Fire Department Coffee, Inc. has a 100% Satisfaction Guarantee on all coffee purchased from FireDeptCoffee.com. Please contact support@firedeptcoffee.com if you are not satisfied with your purchase and we will make sure your issue is resolved, corrected, or otherwise made right.

We limit the right to return used or partially used coffee products to Fire Department Coffee, Inc.

When initiating a return, Fire Department Coffee, Inc. is not obligated to provide any form of monetary or product reimbursement for any purchases through FireDeptCoffee.com.

We do not accept returns on wholesale orders or international orders outside of the European Union. Customers located in the European Union may exercise their right of withdrawal in accordance with our Right of Withdrawal Policy located below.

It is always our goal to ensure that all customers are 100% satisfied, and we will continue to work hard to earn your business. We appreciate your support and the opportunity to serve you.

Return Policy Summary

• Returns / exchanges: Accepted within 30 days of delivery for unopened and unused items in original condition. Customer covers return shipping unless we made an error or the item arrived damaged or defective.
• Coffee: Exchanges allowed within 30 days if unopened and sealed. For quality concerns, contact us and we will make it right under our 100% Satisfaction Guarantee.
• Apparel / merch: Size exchanges accepted within 30 days if unworn, unwashed, and with tags attached.
• International & wholesale: Returns are not accepted.

How to start a return: Email support@firedeptcoffee.com with your order number and photos if the item is damaged or incorrect.

For European Customers Please see here:

Click here to Cancel An Order

Click here to view our Right of Withdrawal