FAQ's

About Our Coffee

Where are the coffee beans sourced?

We roast high-quality coffee beans from around the world. Before we begin our roasting process, all of our beans go through a strict testing and evaluation process. This includes making sure the farms are environmentally and socially responsible.

How is your coffee roasted?

We believe that each bean is very different and should be roasted as such. Unlike many coffee roasters that allow the coffee to blend in the roaster while roasting, we take the time to roast each bean separately and differently. This adds the depth and complexity to each blend and a noticeable flavor difference that sets us apart from other brands.

How fresh Is Your Coffee?

Our coffee is freshly roasted and shipped within a few days of being roasted (often the same day).

Is there alcohol in the Spirit-Infused Coffees?

Our Spirit-Infused Coffee goes through a process in which the green unroasted coffee is infused with the spirit. After the coffee is infused, we then roast the coffee. During this time, the alcohol roasts off (similar to cooking with alcohol), leaving a distinct aroma and flavor.

How should I store the coffee and how long will it last?

Our coffee is nitrogen flushed when packaged to displace oxygen and ensure maximum freshness. Coffee does not go bad, but if exposed to oxygen, it will oxidize and lose freshness over time. For this reason, we recommend consuming within a month after opening.

Do you offer wholesale pricing?

Yes, we do. If you are a cafe or would like to supply your crew with our coffee, we would love to speak with you. Please visit our wholesale page and fill out the contact form to request more information.

Account

How do I create an account?

You can create an account here.

I placed an order, and now I want to create an account to monitor my order. How do I do that?

If you already placed an order and would like to create an account to view your orders, edit shipping information and addresses to that account please send an email to info@firedeptcoffee.com and give us the order number or the email that was used to place the order. We will then send you an email with an account invite link.

I can’t log into my account but I know I set one up, can you reset my password?

When you go to sign in select “forgot your password,” you will then be directed to reset your password. If you’d like you can also email info@firedeptcoffee.com and we can send you an email with a link to reset your password.

General

Do you offer a discount for Military and First Responders?

We appreciate everything that our Military and First Responders do for us. Because of that we always offer a 15% discount to Military and First Responders. You can find these discount codes here.

I have an event coming up and would like to request a donation, how do I go about doing that?

We would love to hear more about your event and what you would be fundraising for. Please send all information including a flyer for the event if applicable to info@firedeptcoffee.com

I am deployed and wondering if I can get a care package for my troops?

At times we do offer care packages to those deployed overseas. Please email info@firedeptcoffee.com to find out if we have any going out at this time.

How do you give back?

Fire Department Coffee gives back to our fellow firefighters who have been injured on the job, mentally or physically, or who are facing other serious health challenges. We created the Fire Dept. Coffee Foundation as a 501(c)(3) charitable organization to help support our brothers and sisters in need. The foundation will make sure that money gets to those who need it most.

What are your hours?

Our customer service is available Mon-Fri 8am-4pm CST by phone at +1(779) 772-4707 or by email at info@firedeptcoffee.com.

Ordering

Where can I buy Fire Dept. Coffee?

Fire Dept. Coffee can be purchased directly on our website and at a number of retailers across the United States, including our storefront in Rockford, IL. You can find a retailer closest to you here.

I messed up my order and ordered the wrong thing. How can I fix that?

If you realized that you had mistakenly ordered the wrong item before the item is shipped, you could call Customer Service at +1(779) 772-4707, or you can email us at info@firedeptcoffee.com, and we can correct it for you.

If the item has already shipped, please see REFUNDS, RETURNS, and EXCHANGES

What are my payment options?

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay, PayPal, and Amazon Pay for one-time purchases.

Subscriptions can be purchased with Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

Is my information secure?

We use the highest rated security standards when it comes to your credit card information. If you have any security questions or concerns, please review our payment processors' security measures: Shopify Payments, PayPal, or Stripe. We also promise never to sell your emails to third parties.

How can I get in contact with you about my order?

You can either call us Mon-Fri 8am-4pm CST at +1(779) 772-4707 or email us at info@firedeptcoffee.com

Returns, Refunds and Exchanges

What is the return policy?

It is our goal to make sure you have a great experience every time you order. Because of that, we offer a 100% Satisfaction Guarantee on all coffee purchased from us. Please contact info@firedeptcoffee.com if you are not satisfied with the quality of your product we will make sure your issue is resolved, corrected, or otherwise made right. For further assistance or any more questions please, email info@firedeptcoffee.com. You can find our full return policy here.

I accidentally ordered the whole bean when I meant to order ground. How do I go about exchanging this for the right coffee?

We will gladly exchange the coffee for you. However, we can only offer an exchange if the coffee is unopened and sealed. All we ask is that you mail the unopened coffee back to us. Once we receive it, we can switch it out for the correct grind and ship it back to you. Please include the packing slip when sending the coffee. You would be responsible for covering the cost of shipping the item back to us.

I ordered a t-shirt but realized it is the wrong size. How can I exchange it?

We will gladly exchange that shirt for the right size for you. All we ask is that you mail the shirt back to us. Once we receive it, we can switch it out for the new size and ship the correct size back to you. Please include the packing slip when sending the shirt. You would be responsible for covering the cost of shipping the item back to us.

Where do I ship exchanges or returns to?

Before you ship anything back to us, please make sure that you have reached out with us and coordinated a solution for the items you are shipping back to us. If you already have done so, please send all items to:

Fire Dept. Coffee

811 W. Riverside Blvd.

Rockford, Il 61103

Shipping and Delivery

What is the cost of shipping?

$5.50 flat rate shipping everywhere in the U.S. and free shipping for all U.S. orders over $45. International shipping prices will be determined at checkout based on your location and order size.

When will my order ship?

Orders are typically packed for shipment within 48 hours from when the order is placed. This timeline may be affected by holiday volume in the months of November and December.

When will I receive my order?

After we ship your order, you’ll receive an email and text message with a tracking number so you can track your package and see the estimated date of delivery. Shipping times can vary depending on the carrier. Shipping times for orders within the U.S. are approximately 5 to 8 business days for economy shipping and 3 to 4 business days for standard shipping. International orders are expected to arrive between 10 to 20 business days from fulfillment. National holidays and weather may affect both international and domestic shipping times.

How will my order be shipped?

All U.S. orders will ship USPS, UPS, or FedEx. The carrier will depend on your location and the weight of the package.

Does Fire Dept. Coffee ship internationally?

Yes, we do. International shipping fees are automatically calculated at checkout depending on your location and the weight of the package. Additional fees may be added to international orders according to local government.

Do you ship to an APO/FPO address?

We do ship to all APO/FPO addresses. The cost of shipping to these addresses will be the same flat rate cost as shipping anywhere in the continental US. To verify you get the correct flat rate cost make sure that you input the following information correctly in addition to your name and address:

CITY: APO/FPO

STATE: Armed Forces Europe/Armed Forces Pacific

COUNTRY: United States

ZIP: 00000-0000

My Package shows delivered, but I don’t have it, where is my package?

Sometimes USPS will mark shipments as "delivered," and it will show up 1-2 business days later. If your order still has not arrived after two business days after the date that it is shown as delivered, please email info@firedeptcoffee.com.

My package arrived damaged, what do I do?

We are sorry that you received your package damaged. We ask that you please take a photo of the item that is damaged, and the packaging it arrived in an email to info@firedeptcoffee.com. Once we receive those photos and the email, we will rectify the situation to the best of our ability.

I received the wrong item in my order. What do I do?

We are incredibly sorry that you received the wrong item. We ask that you, please take a photo of the item you received as well as the packing slip that you received an email to info@firedeptcoffee.com. Once we receive those photos, we will take the next steps to fix the problem.

Subscriptions

Is it possible to have a coffee subscription without having an account?

Yes, it is. If you would like to create an account after you have a subscription, you can sign up for an account by making sure you use the same email address that you used when you signed up for the subscription. You can create a new account here.

How can I manage my coffee subscription?

Go to the account login page here. Once you are logged in, you'll see a link for "Manage Subscription." Click on that link, and it will redirect you to the manage subscription portal.

Can I change the frequency of my coffee subscription?

You can change how frequently you receive coffee by going to our website and signing in here. After you enter your email and password that is associated with your subscription, you will see a link for “Manage Subscription.” Click on that link, and it will redirect you to the manage subscription portal. Under the title, “Frequency” is where you can edit how often you receive your coffee.

I need to update the address/name/email on my subscription. How do I do that?

Sign in to your account here. When it takes you to your account page, you'll see a link for "Manage Subscription." Click on that link, and it will redirect you to the manage subscription portal. Under the title “Manage,” you will see the word manage with an arrow. Click on that arrow, and it will bring a drop down menu that gives you the ability to update your address. If you click on “update address” it will take you to where you can update your name, shipping address, and billing address. If you need to change the email that is associated with your account, you will need to email us at info@firedeptcoffee.com to update that.

What is the difference between your clubs?

With a Fire Dept. Coffee Club Membership, you’ll receive exclusive access to featured items only available to FDC club members, like our Coffee of the Month, our featured Spirit Infused Coffee.

Each month, Coffee of the Month Club members receive a hand-selected roast sourced from one of the world’s premier coffee-growing regions. It’s a chance to sample a variety of celebrated coffees, each with a unique profile and memorable tasting notes.

Meanwhile, our Spirit Infused Coffee Club members are treated to a new roast infused with fine spirits. As pioneers in the spirit-infused market, we take great pride in using our signature infusion process to create roasts that appeal to your tastes for exceptional spirits and extraordinary coffee.

With a Fire Dept. Coffee subscription, you’ll receive your selected coffee(s) on a schedule that works best for you and save 10%. Coffees available for a subscription include our Original Medium Roast, Bourbon Infused Coffee, and so many more.

Both subscription and membership options come with free shipping within the U.S. and the ability to skip, reschedule, or cancel at any time with no additional fees.

Wholesale

How can I order wholesale for my business/fire station?

We are excited to hear that you are looking into some of our amazing coffee to keep the engines running for your company. Please visit our wholesale page and fill out the contact form to request more information.

What products do you offer for wholesale?

To see our complete catalog of products, please visit our wholesale page and fill out the contact form to request more information.

Why can’t I add my coupon code to my wholesale order?

Our wholesale price is our rock bottom pricing. We make sure to roast only the highest quality beans and offer the best possible price for the products that we make and sell.

NUTRITION + INGREDIENTS

Is your coffee keto-friendly?

Yes- we do not add any sugars or artificial sweeteners to the coffee. The only flavorings we add are natural flavorings.

Is your coffee organic?

Some of the coffee beans we use are organic but it depends on the coffee and we are not certified organic.

Is your coffee vegan?

We do not have Vegan Certification but our coffee does not contain any milk, egg or dairy products.

Is your coffee gluten-free?

At this time, we do not have Gluten-Free Certification. Our Instant Coffee Protein Powder does contain barley gluten. We also have our spirit infused line, which we do use alcohol in, so those may contain gluten even though the spirit roasts off in the process. The only ingredients in our other roasts, aside from the Instant Coffee Protein Powder and Spirit Infused Coffees are coffee beans, and for some, natural flavor. However, coffee beans are actually the seed from a fruit and have no grain in them.

Are there any allergens present in your coffee?

Our coffee does not contain dairy, eggs, fish, crustacean shellfish, peanuts, tree nuts, soybeans.

Is your coffee Kosher?

We are Kosher certified by OU Kosher.

Local Ordering in Rockford, IL

Do you offer curbside ordering?

Curbside allows local customers to pick up their online orders without leaving the car!

To place an order for curbside pickup, please enter the coupon code: PICKUP when you place the order on our website, and you will not be charged for shipping. After you place the order online, we will notify you when your order is ready to be picked up. When you arrive, you can park in the designated spots and follow the instructions on the sign to pick up your order. You can read more about how to do this, here!

Please note, we do not offer curbside unless the order has previously been placed online.

Is the facility at 811 W Riverside Blvd. a retail space?

It is indeed! Our storefront is located at 811 W. Riverside Blvd. in Rockford, IL, and is open from 8 AM to 4 PM Monday through Saturday.

Where are you located? Can I pickup if I am local?

We are located in Rockford, IL. If you would like to place an order for pickup, use coupon code PICKUP when you place the order and you will not be charged for shipping. Pickups are available Mon-Fri next day when placed before 12 pm. Orders must be placed online before pickup and must use the coupon code: PICKUP If the coupon code is not used, we will not know that this is a pickup order and your order will be shipped. After you place the order online the place for pickup is:

Fire Department Coffee

811 W. Riverside Blvd.

Rockford, Il 61103

We will notify you via email when your order is ready to be picked up.

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